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A message from our General Manager

COVID-19 Update

4/3/2020

Dear Valued Member,

In response to Governor Stitt's order to Shelter in Place, ECE has modified its business model.

Don't worry, we are still open and here to serve you!  We can answer any question you may have, when you call one of our service representatives at 918-756-0833.

We strongly encourage members to follow the Governor's Shelter in Place order.  Members are encouraged to utilize methods of payment such as the following:

  • Using your bank's "online payment" function (no fee)
  • Online using our SmartHub mobile and/or web applications (fee associated)
  • By telephone - Our 24/7 automated phone system at 918-756-0833
  • U.S. Mail - If you need to mail a payment that you feel might get to us later than you wish, give us a call and we will note your account that payment is on the way.
  • Drive-Thru/Night Drop

Furthermore, ECE will continue with temporary suspension of disconnects for our residential members affected by COVID-19.  Please request this service by calling 918-756-0833.  We will continue to be available by phone to assist you during regular business hours.

All essential services will continue.  Our team of dedicated employees will continue to work on your behalf.  Some employees will be working remotely, while some will remain in the office, when possible.  We are all practicing social distancing and encourage you to do the same.

24/7 outage reporting will continue through SmartHub and by calling 918-756-0833.  The work we do is critical to our members and we're committed to being there when you need us most.

We will continue to adapt our business to address any challenges that are yet to be determined.  We will continue to keep you updated and communicate via SmartHub alerts, our website, Country Living newsletter, email and social media (Facebook, Twitter and Instagram).  We greatly appreciate your patience during these times of change.

Thank you,

Tim Smith

General Manager

East Central Electric Cooperative

 


 

Update 3/16/2020

Dear Valued Member,

Your Cooperative wants to assure you that the health and safety of our employees, members and our communities is our top priority.  Because of this, we have closed our Lobby, but are still conducting business through the Drive-Thru, over the phone and online.  We take our commitment to serve you seriously and want you to know that it is business as usual where your power needs are concerned.

We are closely monitoring COVID-19, and taking precautions to provide you with the best possible service while protecting our employees and members.  We have a comprehensive response plan with guidelines in place for employees and how we provide service to our members.  Currently, all operations are functioning normally, with the exception of our Lobby.  We will update our plan as needed based on conditions within our service areas in consultation with local health agencies and the Center for Disease Control.

Visit this website or our social media channels for any changes to our operations.

Thank you, 

Tim Smith

General Manager

East Central Electric Cooperative

Additional actions we’re taking to keep you safe:

  • Safety First:  At this time, our employees will continue to visit member residences with an increased focus on social distancing (maintaining a 6-foot distance from others) and other proactive hygienic practices.  Technicians and linemen dispatched to your house are neither under quarantine nor exhibiting known signs of the virus.

  • Preventative Care:  We have advised all employees to increase proactive hygiene steps like washing hands frequently and covering sneezes and coughs.  Employees exhibiting symptoms of any potential illness or who believe they may have an increased risk of exposure have been advised to stay home.  Additionally, employees traveling to meetings or trainings has been halted and those who have traveled recently have been advised to consult our HR department prior to their return to work.

  • Abundance of Caution:  We’re providing extra disinfectant wipes and hand sanitizers at numerous locations around our office.  Employees are encouraged to clean and disinfect workspaces, vehicles and shared equipment above and beyond our normal protocol.

  • Options:  East Central will be temporarily suspending disconnects for our residential members directly affected by COVID-19.  This will be on a case by case basis and members will need to request this service.  We will re-evaluate this temporary suspension on a weekly basis.  As a reminder, members are still responsible for the full payment of their electric bill.  Those who have been displaced, experienced a lay-off, etc. should contact the cooperative to discuss options.

As always, if at any time a member is experiencing difficulty paying their bill or has concerns about their service, we encourage you to contact our office during normal business hours at 918-756-0833.  We will be glad to work with you. 

For more information on COVID-19, please visit the Center for Disease Control FAQ page.  Additionally, the CDC’s recommended prevention tips are available here.

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